We’re getting a licensed expired error on ZiNet so our data isn’t transferring. Please can you advise?
If your school is using ZiNET Connect to sync its MIS data with Milk and you see an error message like the example above, please contact email@example.com immediately.
Isn't the cost of ZiNET's license included in our Milk license?
Yes, it is included and we will renew it immediately on your behalf if you notify us it has expired. As soon as your ZiNET license is renewed, ZiNET will then trigger a data sync. The whole process usually takes a couple of hours.
So many issues can easily be rectified by ensuring that data syncs are occurring regularly without errors. Data syncs affect everything from class lists, new user creation, timetables, attendance data, achievement and behaviour points and so on. So it is very important to monitor and report data sync issues as soon as they become apparent.